Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how CarSaavy (“we”, “our”, “us”) collects, uses, and protects your information when you visit our site or use our services, including free and paid vehicle negotiation reports. By using our services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information when you interact with our website or request a report:

• Contact Information: such as your name and email address.
• Vehicle & Purchase Information: such as VIN, year, make, model, listing details, pricing, dealer offers, and negotiation context.
• Transactional Information: such as payment confirmation, order timestamps, delivery method, and service tier (e.g., Essentials or Comprehensive).
• Support Communications: including information voluntarily provided by you when replying to our emails with updated dealer pricing or questions.
• Technical Information: such as IP address, browser type, and device information for site functionality and security.

We do not intentionally collect information from anyone under 18. If you believe that a minor has provided information to us, please contact us and we will delete it.

2. How We Use Information

We use your information for the following purposes:

A. Service Operation (Required)

To provide the services you request, including:

• generating and delivering reports
• processing payments for paid reports
• providing support
• responding to your emails
• notifying you about delivery timing or issues

These communications are considered transactional and do not require consent. If you reply with updated dealer offers or negotiation context, those communications are treated as support and are not considered marketing.

B. Experience Follow-Up (Optional — Consent Required)

If you provide consent, we may send follow-up emails related to:

• whether the vehicle was purchased
• dealer counter-offers you received
• whether you want updated negotiation guidance
• whether you want to upgrade to a paid report
• feedback about your experience

These communications are related to your purchase journey and are sent only if you opt in.

C. Marketing Communications (Optional — Consent Required)

Separately from experience follow-ups, we may ask for consent to send promotional or marketing emails such as:

• new report tiers or features
• special offers or discounts
• product announcements
• newsletters or educational content

You may provide consent to one category, both, or neither. Declining consent does not affect access to free or paid reports.

3. Consent & Withdrawal

Where required, we obtain consent through clear, opt-in checkboxes. You may withdraw consent at any time by following an unsubscribe link in an email or by contacting us at [email protected]. Withdrawing consent does not affect transactional or support communications related to an active or past order.

4. Sharing of Information

We do not sell or “share” personal information for cross-context behavioral advertising. We may disclose information to service providers who assist with:

• website hosting and infrastructure
• email delivery
• payment processing
• database storage
• customer support

These service providers are contractually restricted from using information for any other purpose.

5. Data Retention

We retain information for the minimum period necessary for service, financial, and compliance purposes:

• Transactional records: up to 7 years (for accounting, disputes, and tax compliance).
• Report data and negotiation context: up to 180 days unless you request deletion sooner.
• Emails and support communications: up to 180 days.

We may retain anonymized or aggregated data for internal analytics.

6. Security

We use reasonable administrative and technical measures to protect personal information. However, no online service can guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights such as:

• access to information we hold about you
• correction of inaccurate information
• request deletion of personal information
• withdraw consent to optional communications

To exercise rights, contact [email protected].

8. No Profiling or Automated Decision-Making

CarSaavy does not use personal information for automated decision-making, credit evaluation, eligibility screening, or similar profiling.

9. No Data Training or Dataset Contribution

We do not use personal information to build, train, or contribute to public datasets or external product models.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates the most recent revision.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia and the United States, without regard to conflict of law principles.

12. Contact Us